How do you deal when the client simply says, “I’ll get back to you”?
This statement can mean a lot of things. For starters, it could really mean that they need time to get back to you. Next week. Next year. Never.
Or it could mean that they’re just not interested and simply want to avoid confrontation.
Most salespeople respond with:
- “Alright Mr. Jim, when is the right time to circle back with you?”
- “I’ll send you some reading material that will set more context on what we can do for you.”
But what might work better is to be more upfront about the situation. Forget selling for a moment and have an honest conversation instead. Try something like:
“Jim, I don’t want to seem rude here, but usually when people say that, what they really mean is ‘no.’ All I want to understand is the real concern here, and maybe by the end of this conversation, we’ll have a solution ready.”
Maybe the client has budget constraints, or needs approval from a higher-up—common hurdles in B2B sales. The point here is to identify the real issue and offer an alternative solution.
Of course, this isn’t a one-size-fits-all response. But extending the conversation a little can help eliminate assumptions and vagueness.
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Most salespeople focus on follow-ups. But the best ones know when to push for clarity.
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