SEO and marketing aren’t just about driving traffic—they’re about creating strategies that deliver real results.
Gladly’s approach is a testament to how smart content creation, targeted keywords, and a strong backlink profile can drive meaningful business growth.
In this guide, you’ll uncover Gladly insights into high-performing pages, strategic keyword approaches, a robust backlink profile, and much more—providing actionable takeaways to enhance your own marketing strategy.
If you’re curious about how other companies excel with strategic SEO, check out this article: Talkdesk SEO Analysis – Insights & Stats (2025).
1. Gladly’s SEO Snapshot
| Total Monthly Traffic | 9.9K visits |
|---|---|
| Domain Rating (DR) | 73/100 |
| Top Pages | 554 |
2. Top Pages Driving Traffic
| Page | Keyword | Position | Monthly Traffic |
| https://www.gladly.com/blog/call-center-scripts/ | call center script, call center script best practices | #1 | 2,237 |
| https://www.gladly.com/blog/customer-service-scripts/ | customer service script, script customer service, customer service call | #1 | 1,515 |
| https://www.gladly.com/ | gladly, customer service website | #1 | 1,303 |
| https://www.gladly.com/blog/account-coordinator-job-description/ | account coordinator, account coordinator job description | #1 | 376 |
| https://www.gladly.com/blog/assessment-for-call-center-agents/ | assessment in call center, call center assessment test | #1 | 346 |
| https://www.gladly.com/customers/godiva/ | godiva customer support | #8 | 293 |
| https://www.gladly.com/blog/unique-call-center-greetings-we-love/ | opening spiel, customer service greeting script | #6 | 291 |
| https://www.gladly.com/blog/connecting-shopify-to-an-etsy-shop/ | shopify etsy integration, can i link shopify to etsy, etsy shopify integration | #5 | 240 |
| https://www.gladly.com/blog/faq-template/ | faq template, faq format, frequently asked questions template | #7 | 224 |
| https://www.gladly.com/customers/pacsun/ | pacsun customer service | #8 | 201 |
Observations:
- Non-branded keywords like “call center script” and “customer service script” bring in the majority of traffic, showing that Gladly’s content resonates with what people are actively searching for.
- Branded terms like “Gladly” hold the top spot in rankings, which speaks to the strength of the company’s brand presence online.
- Posts like “FAQ template” and “call center scripts” highlight Gladly’s knack for creating practical, helpful resources for customer service teams.
- Pages like “Godiva customer support” and “Pacsun customer service” do a great job of showcasing real-world use cases, adding trust and credibility to the brand.
3. Winning Keyword Strategy
| Keyword | Position | Volume |
|---|---|---|
| gladly | #1 | 3.2K |
| account coordinator | #1 | 1.1K |
| customer service script | #1 | 150 |
| customer service scripts | #2 | 250 |
| faq template | #7 | 1.3K |
| call center script | #3 | 400 |
| customer service recovery | #9 | 1.0K |
| ecommerce customer experience | #8 | 900 |
| how to deliver bad news to a client | #1 | 80 |
| call center scripts | #4 | 200 |
Keyword Trends:
- Keywords around “customer service” and “call center,” like “customer service scripts” and “call center scripts,” reflect a strong emphasis on addressing common industry challenges.
- Gladly’s top rankings for terms like “gladly” and “account coordinator” highlight its strong presence in both branded searches and role-specific queries.
- Queries such as “FAQ template” and “ecommerce customer experience” suggest a focus on delivering practical tools and insights that users can apply immediately.
- Keywords like “customer service recovery” and “how to deliver bad news to a client” indicate an emphasis on creating content that solves real-world customer service problems.
4. Backlink Strength
| Metric | Value |
|---|---|
| Total backlinks | 33,794 |
| Referring Domains | 2,002 |
| High-Authority Links | Links from Zendesk, Help Scout, and Shopify. |
Insight:
- Many backlinks originate from Gladly’s content, reflecting its trusted reputation and recognition from well-known publications
5. Traffic Breakdown
| Source | Value |
|---|---|
| Organic Search | 7.7K |
| Paid Search | 63 |
6. Technical SEO Health
Core Web Vitals (Desktop):
Largest Contentful Paint (LCP): 1.6s (Good)
Cumulative Layout Shift (CLS): 0.02(Good)
Interaction to Next Paint (INP): 49ms (Good)
Source: PageSpeed Insights
- Mobile Friendliness: Fully optimized.
Recommendation: Optimize mobile site speed and ensure key page elements load quickly and remain stable to deliver a smoother user experience.
7. Paid Search Insights
Top Keywords Gladly is running Ads on:
1.) “monday. com”
2.) “answer ai website”
3.) “pfgcustomerfirst”
4.) “blazeai”
5.) “mobile customer experience management”
6.) “collect chat”
7.) “epic – online customer service portal”
8.) “sms call center”
9.) “support@ylebs.com”
10.) “gladly ai”
Before We go
Gladly’s success stems from strategic, targeted content that builds authority and delivers measurable results.
At Concurate, we help businesses achieve similar success by creating expert-driven content that not only attracts the right audience but also fosters long-term engagement.
Our approach is all about crafting strategies that resonate with your audience and drive growth.
If you’re ready to elevate your content strategy and see real results, let’s connect. Together, we can turn your content into a powerful growth driver.
Reach out today–—let’s start building your content’s success.
Disclaimer:
The data and insights presented in this report are based on third-party platforms and tools. The information may not reflect the most up-to-date metrics or precise figures. Use this as a reference and verify with primary sources where necessary.
