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Building a SaaS Knowledge Base Is No More Painful and Expensive

Short on time or camera-shy? One rough walkthrough becomes polished SaaS training videos and guides: AI-powered, human-reviewed, and handled end-to-end by us at Concurate.

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What Most SaaS Founders Struggle With

  • Answering the same product questions again and again.
  • Knowing documentation is missing or outdated, but never having time to fix it.
  • Becoming the default support person as users get stuck.
  • Hesitating to hire a dedicated support team just to handle early adoption questions.
  • Juggling help articles and tutorial videos on top of product, sales, and roadmap work.
  • Watching users quietly drop off after getting stuck once.

What Those SaaS Founders Actually Want

  • A clear plan for what to document first, instead of trying to document everything at once.
  • Documentation grounded in real user questions, not assumed feature explanations.
  • Step-by-step guidance tied to how users complete tasks inside the product.
  • A lightweight system to keep documentation aligned as features and workflows change.
  • A partner who understands the product well enough to document it accurately and maintain it over time.

How We Work With the SaaS Founders

Founders are busy building products.

They don’t have time to answer every question, sit on constant calls, or record walkthroughs.

So we design the process to keep founder involvement minimal:

Learn

We start with 4-5 focused walkthrough calls. Founders show us how the product works, including key workflows and edge cases.

Map

We identify where users actually get stuck. In-product cues, onboarding friction, and recurring questions tell us what needs documentation first.

Build

We create step-by-step help articles users can follow. For each article, we also produce a SaaS training video using AI avatars, without founders recording anything.

Update

As features evolve, we update articles and videos to match. The knowledge base stays aligned without pulling founders back into support work.

Focused process. Minimal founder involvement. Product adoption that scales.

Proof of Work

For a legal-tech SaaS, we replaced founder-led support with a self-serve knowledge base that helped users adopt the product independently. 

Clear documentation and AI powered walkthrough videos made onboarding scalable.

We saw a +800% boost in the active users on the help website.

Read the full case study

Our clients simply love our work

Our experience with Concurate, and specifically with Aditi, has been exceptional. In just a 45-minute interview with our CEO, they produced two thought leadership articles that were both engaging and on-point. The content was deeply-researched and well articulated. Concurate is great at distilling complex ideas into compelling narratives. For anyone looking to elevate their content marketing, I highly recommend!
Nate
NateDirector of Marketing, North America, Addverb
My previous company hired Concurate to generate content and that’s how I got the pleasure to work with Aditi. She was punctual, always meeting her deadlines, and also work above and beyond in delivering great content. Her creativity and work ethic is second to none, I’d gladly recommend Concurate and Aditi to those who are looking to win with great content.
Christina Ramada
Christina RamadaEx-Personable
I love working with Aditi and her team at Concurate. Beyond the incredible research, high level of professional integrity, and genuine curiosity - I was blown away each time by how important it was for her to tell a compelling story. With that push, I know the articles we’ve created are better and more delightful for the readers. To many more!
Maya
MayaVP Product Management, Helios
Aditi’s work is very inspiring. She is very thorough in her research, and comes up with such interesting ideas that I always look forward to working with her. Very original and compelling ideas machine. She definitely can help people who are looking to ace at content marketing.
Mohit Bansal
Mohit BansalEx-XoXoDay

We've worked with some amazing teams

More Ways We Help SaaS Companies Grow

A strong knowledge base improves adoption.
 But it works even better when paired with strategies that help the right users find, trust, and choose your product.

Alongside SaaS knowledge base creation, we also help founders with:

SaaS SEO

Most SEO agencies focus on traffic volume, not business impact. We help SaaS companies rank pages that drive demos, signups, and revenue, not just impressions.

Explore SaaS SEO

SaaS Content Marketing

Most SaaS blogs explain features but fail to influence buying decisions. We create content that answers real buyer questions and supports sales conversations.

Explore SaaS Content Marketing

Programmatic SEO

Manual content creation does not scale with growing products and use cases. We build structured, high-intent pages that match how buyers actually search at scale.

Explore Programmatic SEO

Generative Engine Optimization

Buyers now ask AI tools which software to use before they search Google. We optimize your content so your product appears in AI answers when those decisions are made.

Explore Generative Engine Optimization

LinkedIn Ghostwriting

Founders have strong opinions but limited time to share them consistently. We turn your thinking into clear LinkedIn content that builds trust and attracts the right audience.

Explore LinkedIn Ghostwriting

We’ll Help Your Users Adopt the SaaS Product Without You Becoming the Support Team.

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